Return Policy

RETURNS & EXCHANGE

You may exchange products within 14 days in its original condition after receipt of the order (based on the delivery record) and upon pre-approval of adidas Hong Kong Official Online Shop. Unless there is product quality problem, all products are allowed exchange only once. All merchandises including price tag and packaging should be in its original good conditions that it can be sold again.

The value of the replacement merchandise should be equal to the price of the original merchandise. If the value of the replacement merchandise is higher than the original price, the customer is required to pay the difference.

HOW LONG DO I HAVE TO RETURN AN ITEM?

All returns must be made within 14 days in its original condition after receipt of the order.

WHAT ARE THE NON-RETURNABLE/ NON-EXCHANGEABLE ITEMS?

We DO NOT accept returns or exchange of certain products, including:

• Any product that is returned more than 14 days after receipt
• Any product that has been open and used.
• Any markdown, clearance or sales product
• Any Special edition item or item labelled as "Non-exchangeable/ Non-returnable"

  WHAT TO DO IF I WANT TO RETURN/ EXCHANGE THE ORDER?

  Please contact our customer service representatives by email and provide all the following information:

  • Order number (e.g. SC11111111111111)
  • Item pictures – 1) actual item picture 2) label picture which all information of the label is clearly visible and 3) outer packaging intact, if any
  • Reason(s) for return and state for refund or exchange?
  • Payee name for refund for Cash on Delivery cases

  Once your returns request is received and all details are confirmed, we will issue you a return number. Without a return number, we may refuse to accept the returns. You are responsible for the related costs for exchange/ returns.

  Please send back the returned item(s) with the shipping box or bag to ensure the outer packaging of the item(s) is intact. Also, please clearly state the return number on a slip attached with the returned item(s). Note if you cannot exchange/ return the item(s) within 2 weeks, your return request will be cancelled.

  When the item(s) is back to our warehouse, it is inspected to be in its perfect original condition by our team (all internal labels must be intact) in the next couple of working days. If the return request is valid, we will arrange refund or exchange.

  For online payment cases, we will progress your refund via the same means used to place your order. Remember that refund time needed is subject to bank’s administration.

  For Cash on Delivery cases, after approving the returned item(s) is all good, we will refund in cheque in the payee name from the return request and mailed to the same delivery address as order placed by Hong Kong Post. Note that you are responsible for providing correct payee name of the cheque same as bank account name and also the correct mailing address. Handling fee of reissuing another refund cheque is charged for cases of providing wrong information. If correct payee name and mailing address cannot be provided to our customer service representative in 30 days, your return request will be cancelled.